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Missed appointments or appointments canceled with less than 24 hours notice will incur a $25 cancelation or no show fee. Customers using gift cards may have this fee deducted from their gift card balance.
Packages, Couples Massages, and Wedding Services cannot be booked online. Please call (910) 575-4422 to schedule these services.
The policies set forth by Coral Tree Salon and Day Spa represent our intent to maintain a professional work environment while providing our clients with the best customer service possible.
Please arrive ten minutes prior to your spa appointment to allow time to fill out our short health form. This also gives you time to use the restroom and unwind before your spa treatment.
We ask that you give us at least 24 hours notice if you need to cancel your appointment. After two same day cancelations or no shows, we reserve the right to request a nonrefundable deposit to book your next appointment.
We strive to keep appointments on schedule. If you arrive late and the specialist is committed to another client, your appointment may have to be shortened to fit into the allotted time or rescheduled. If you are 15 minutes or more late for your appointment, we reserve the right to reschedule your appointment to another day and/or time.
Any returned check will result in a $25.00 service fee.
We strive to make sure our customers are satisfied with the service they receive. If there is a problem with the service, please call or email the salon within 48 hours of your appointment. We will be happy to discuss options to resolve your issue. To read the full policy, please click on the Info tab in the menu at the top of the page.
Please note that refunds are not available on services.